Welcome to the Delivery Policy of LiveTheDay Holidays
, the premier travel portal for online real-time booking of flights, hotels, tours, customized tour packages, cars, cruises, and visas. We take great pride in providing our customers with the best travel experiences possible and delivering our products and services to them in a timely and efficient manner.
At LiveTheDay Holidays
, we understand that timely delivery of our services is crucial to our customers. We have, therefore, developed a robust delivery policy that ensures that our customers receive their bookings promptly and efficiently.
Delivery Timeframe:
For flight bookings, our customers will receive an email confirmation immediately after their booking is completed. In case of any changes to their itinerary, we will update our customers via email within 24 hours of the change.
For hotel bookings, our customers will receive an email confirmation immediately after their booking is completed. The hotel voucher and receipt will be sent to our customers via email within 24 hours of the booking.
For tour and customized tour package bookings, our customers will receive an email confirmation immediately after their booking is completed. The tour itinerary and all relevant information will be sent to our customers via email within 24 hours of the booking.
For car bookings, our customers will receive an email confirmation immediately after their booking is completed. The car rental voucher and receipt will be sent to our customers via email within 24 hours of the booking.
For cruise bookings, our customers will receive an email confirmation immediately after their booking is completed. The cruise ticket and receipt will be sent to our customers via email within 24 hours of the booking.
For visa services, our customers will receive an email confirmation immediately after their application is completed. We will update our customers via email within 24 hours of any updates to their visa application status.
Delivery Methods:
We use email as the primary method of delivering our products and services to our customers. Customers are, therefore, advised to provide valid email addresses and ensure that their email accounts are active and regularly checked.
In some cases, we may use other methods of delivery such as courier or in-person delivery. These methods will only be used if deemed necessary and if the customer agrees to the additional charges that may apply.
Delivery Fees:
At LiveTheDay Holidays
, we do not charge any delivery fees for our products and services. However, in some cases, additional fees may be charged for courier or in-person delivery.
Delivery Restrictions:
We deliver our products and services to customers worldwide. However, some restrictions may apply due to local laws, regulations, or restrictions imposed by the government or other relevant authorities. In such cases, we will inform our customers and provide alternative delivery options if available.
Delivery Exceptions:
At LiveTheDay Holidays
, we strive to deliver our products and services promptly and efficiently. However, in some cases, delays or exceptions may occur due to factors beyond our control such as natural disasters, political unrest, or other unforeseeable events. In such cases, we will keep our customers informed and provide updates as necessary.
Contact Us:
If you have any questions or concerns regarding our delivery policy or any other aspect of our services, please do not hesitate to contact us via email at info@livetheday.co.nz
or by phone at +64 221562163
. Our customer service representatives are available 24/7 to assist you.
Address:
LiveTheDay Holidays
29 Pisces Road, Glen Eden, Auckland 0602
Thank you for choosing LiveTheDay Holidays as your preferred travel portal. We look forward to delivering an exceptional travel experience to you.
